Editor's Desk 
Google’s Pixel 11 series phones are more expensive than last year’s Pixel 10 devices, but consumers have been able to soften the blow of those price increases by trading in older phones, such as a Pixel 10 or Pixel 10 Pro. Normally, you would trade in your old device when buying the new one and Google would end up giving you a certain amount off the purchase price, you’d see that discounted amount at checkout, and then you buy the phone and ship the old one off once you get your new one.
This is how it’s all supposed to work. But reports from numerous Pixel 11 buyers are pointing out that this is not how things are working, and they’re ending up being charged for the full price of the new Pixel 11 series phone they just bought.
A Pixel 11 trade-in error is causing Pixel 10 trade-ins to be rejected
It isn’t clear yet what the cause of this issue is. However, it is clear what’s happening. Customers are reporting having purchased one of the Pixel 11 series phones, while using a Pixel 10 series phone as a trade-in. These customers report having been offered the full discount amount, so the Pixel 11 was purchased. Once the phone had arrived and the old Pixel 10 was shipped off, per the trade-in policy, these users report getting emails that the trade-in value was rejected.
In some cases, users are said to have been notified that trade-in devices were being shipped back, with some seeing charges to their payment method for the remaining amount. As noted by 9To5Google, it seems that Google is aware of the error and is working on getting it fixed. That being said, there is no fix currently, and new customers could end up running into the same error if they purchase Google’s new phone before a fix is rolled out.
The post Google is having a little oopsie with Pixel 11 trade-in offers appeared first on Android Headlines.
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